Return policy

At Mtindo Home Center, we are dedicated to ensuring your complete satisfaction with every purchase you make from our website. We have developed a comprehensive return policy to provide you with a smooth and worry-free shopping experience. Please read the following guidelines carefully:

1. Eligibility for Returns:

• You may request a return or exchange within 1 days from the date of delivery.
• The product must be in the same condition as when you received it. This includes all original accessories, packaging, and documentation.
• Please note that certain items, such as perishable goods, intimate or sanitary products, and downloadable software, are exempt from being returned unless they are faulty or not as described.

2. Return Process:

• To initiate a return, please contact our customer support team via phone or email within the specified timeframe.
• Provide your order number, the product you wish to return, and the reason for the return.
• Our customer support team will guide you through the return process, provide you with a return authorization, and any additional instructions.

3. Return Shipping:

• For returns due to our error (e.g., wrong item shipped/delivered, damaged product), we will cover the return shipping/delivery costs.
• For returns due to personal preference or non-defective reasons, the customer is responsible for the return shipping/delivery costs.
• We recommend using a trackable shipping service to ensure the safe return of the product.
• Please note that if the product is large or bulky, special arrangements may need to be made for return shipping. Our customer support team will assist you in these cases.

4. Refund or Exchange:

• Once we receive the returned item and verify its condition, we will initiate the refund or exchange process.
• Refunds will be issued to the original payment method used for the purchase.
• If you opt for an exchange, we will ship the replacement item to you promptly, subject to availability.
• In the case of refunds, please allow a reasonable processing time for the refund to be reflected in your account.

5. Exceptions and Special Cases:

• If you receive a defective or damaged product, please contact our customer support team immediately. Provide detailed information and any supporting evidence, such as photos, so we can assist you accordingly.
• If the product is covered by a manufacturer’s warranty, we encourage you to contact the manufacturer directly for warranty-related concerns. Our customer support team can provide guidance if needed.

6. Non-Returnable Items:

• Certain items are generally non-returnable, such as gift cards, Petals Under Gifts & Petals, downloadable software, and perishable or intimate products (unless faulty or not as described). Please refer to the specific product listings for details.
• Additionally, for hygiene and safety reasons, certain items such as earphones, headphones, and personal care products cannot be returned once opened unless they are defective.

7. Customer Support:

• Our dedicated customer support team is available to assist you with any questions or concerns regarding returns or exchanges, including those related to refurbished or second-hand items.
• You can reach us via phone or email during our business hours, as stated on our website.
• Our knowledgeable support representatives are trained to provide prompt and helpful assistance to ensure a smooth resolution to your return or exchange request.

Please note that our return policy is subject to change without prior notice. We recommend reviewing the policy periodically for any updates. Rest assured, any changes will be made with the intention of improving your shopping experience.

We value your satisfaction and aim to provide you with a positive shopping experience. If you have any further inquiries or require assistance, please do not hesitate to reach out to our customer support team.